Assistant Club Manager
Company: Grand Fitness
Location: Lompoc
Posted on: January 27, 2023
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Job Description:
Description:Planet Fitness in Lompoc, CA is looking for
motivated, energetic leaders! The Assistant Manager will aid the
General Manager. The role requires oversight of gym operations to
ensure an exceptional Judgement Free member experience as well as a
financially successful club. The Club Assistant Manager will be
accountable for leading a team with a focus to establish a fun yet
competitive culture, positive member experiences, drive sales and
revenues and to control profitability. The Assistant manager
reports directly to the General Manager.An Assistant Manager
performs leadership, management, and organization tasks to ensure
team members work efficiently and effectively during their shift.
Their duties and responsibilities include:Organizing shift
schedules for team membersMonitoring attendance, tardiness, and
time offAssigning duties to specific employees based on role and
skillsSupervising employees and assisting with tasks as
necessarySupervise performance and sharing feedback with your
General Manager, upper management and team membersManaging
employees requests and conductTraining new and current team members
on tasksHandling customer issues and managing conflictsAdhering to
company policies and health, safety and employment
standardsUpholding integrity and security with member documents and
sensitive information alwaysManaging club cleanliness and
maintenance to ensure all aspects of the club are in like new
conditions.Drive sales and member experience metrics such as BCM%,
EFT growth, upgrades to memberships, saving cancels, avoid accounts
going into RFC, merchandise sales, use of trainers, social reviews,
NPS surveys and BER resultsRequirements:Most Assistant Manager
candidates have at least a high school diploma or GED. Some
candidates may have an associate degree in business administration
or management. Though not required, a bachelor's degree in business
or an industry-related field may indicate candidates with more
advanced industry knowledge, relevant skills and practical
training. Many candidates could benefit from on-the-job training to
better transition into their roles.Assistant Managers typically
must have experience working as supervisor in the industry or with
our PF team. For internal promotions, candidate must have at least
6 months of employment with us zero performance counseling records
for the past 6 months.An Assistant Manager uses a variety of soft
skills and technical abilities to manage teams of employees. These
skills and aptitudes often include:Recruit, hire, train and develop
a high performing staff consisting of Shift Leaders, Member Service
Representatives, Trainers and Cleaners.Continued training of staff
in all sales areas including info calls, touring and rate
presentation.Create and maintain a welcoming atmosphere for all
members, prospective members and guests and ensure staff follows
superior customer service guidelines.Managing all day-to-day
operations.Enforcing all PF policies and procedures.Provide
leadership within a team to set achieve club goals.Determining and
improving weak areas of the club.Driving and growing club sales
using sales skills and training.Staff ManagementAssist in
scheduling staff and ensure all shifts are covered.Lead by example
and maintain consistent accountability for direct reports by
training and coaching, ensuring adherence to PF's values and
goals.Resolve employee issues or concerns with your General
ManagerFollowing up with and holding all staff members
accountable.Manage disciplinary/termination activities with your
GMInvolved in all front desk related activities including:Answer
phones in a friendly manner and assist callers with a variety of
questions.Check members into the system.New member sign-up.Take
prospective members on tours.Facilitate all member requests, issues
and questions.Ensure prompt opening/closing of gym.Oversee
cleanliness and maintenance of facilityCleaning all assigned areas
of the club including creating a priority cleaning list and
delegating properly to the employeesEnsuring club is more than
ready for monthly club inspections and unannounced corporate
visitsCommunicate with overnight cleaning team and expect to do
overnight inspections from time to timeEnsure safety of employees,
members and club property.Determine and communicate equipment
repair in Fitness EMS in a timely manner.Manage marketing efforts
by ensuring that staff is aware and trained on all marketing
promotions.Running and evaluating all reports and statistics.Ensure
success in various metrics, including but not limited to:EFT
GrowthBCM%Secondary Billing %GEK and Merchandise SalesNPS ScoreBER
ScoreEnsure nightly closing paperwork is correct and sending it to
closings email.PI200052402
Keywords: Grand Fitness, Lompoc , Assistant Club Manager, Executive , Lompoc, California
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