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PC Network Support Technician 3

Company: Northrop Grumman
Location: Lompoc
Posted on: April 8, 2021

Job Description:

Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.
Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program on the Vandenberg AFB, CA. Individual will perform the following duties on a day to day basis in support of the program.
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
Exhibits good communication skills, an energetic approach, and patience with customers.
Lft equipment weighing up to 40 pounds.
Work after hours and weekends as needed.


Basic Qualifications:
High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience.
Current IAM Level I certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date
Active DoD Secret clearance adjudicated within the last 5 years
Experience with Microsoft products such as Windows Desktop OS, Office Product Suite
Preferred Qualifications:
Bachelors of Science or other technical based degree
Active DoD Top Secret clearance
CompTIA A+ or Network+ Certification
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
Experience with zero and/or thin client devices
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions. Associated topics: infrastructure, ip, maintain, maintenance, network, satcom, satellite, server, system engineer, system specialist

Keywords: Northrop Grumman, Lompoc , PC Network Support Technician 3, IT / Software / Systems , Lompoc, California

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