PC Network Support Technician 3
Company: Northrop Grumman
Posted on: April 8, 2021
Support our entire enterprise and build the networks, staff the
teams, and develop the processes that will keep us defining what's
possible. We have opportunities across our enterprise with 90,000
team members throughout the world. The only limit to your growth is
your ambition and drive. We want to empower you to bring your best,
with resources, support, and talented team members that will launch
Northrop Grumman Enterprise Services is seeking a well-qualified
Desktop PC Tech for a classified government program on the
Vandenberg AFB, CA. Individual will perform the following duties on
a day to day basis in support of the program.
Provides technical support for computers and associated
Installs, troubleshoots, services, and repairs personal computers,
related PC software, telephones, cables, and connectors. Connects
personal computers and terminals to existing data networks.
Performs basic PC setups.
Instructs and assists users in the use of personal computers and
networks. Investigates information, network, and communications
needs of users, and makes recommendations regarding software and
hardware purchases. Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security
requirements. Follows all Security regulations, guidelines, and
processes regarding the installation, maintenance, and retirement
of PCs and PC-related hardware and software. Works with Security to
remediate classified data spillage incidents.
Coordinates with users, IT staff, server administrators, network
engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be
addressed. Works through the ticket queue without intervening
management direction (self-motivated). Resolves tickets within
established SLAs. Raises issues that require management attention
Establishes and maintains high levels of customer satisfaction
according to defined objectives while adhering to established
Works with system administrators and other staff to resolve support
issues, escalating where appropriate.
Participates in new installations, testing and special projects as
Exhibits good communication skills, an energetic approach, and
patience with customers.
Lft equipment weighing up to 40 pounds.
Work after hours and weekends as needed.
High school diploma or equivalent and 4 years of experience OR
Associate's degree and 2 years of experience OR Bachelor's degree
and 0 years of experience.
Current IAM Level I certification (ex: Security+ CE) or greater or
ability to obtain with 6 months of start date
Active DoD Secret clearance adjudicated within the last 5 years
Experience with Microsoft products such as Windows Desktop OS,
Office Product Suite
Bachelors of Science or other technical based degree
Active DoD Top Secret clearance
CompTIA A+ or Network+ Certification
Proficiency in remote administration and troubleshooting of desktop
PCs, Visio, PowerShell
Experience with zero and/or thin client devices
Experience in Active Directory configuring user and computer
Cross-platform experience (i.e. two or more: Windows, Linux,
Solaris, OSX, UNIX, etc.)
Northrop Grumman is committed to hiring and retaining a diverse
workforce. We are proud to be an Equal Opportunity/Affirmative
Action Employer, making decisions without regard to race, color,
religion, creed, sex, sexual orientation, gender identity, marital
status, national origin, age, veteran status, disability, or any
other protected class. For our complete EEO/AA and Pay Transparency
statement, please visit www.northropgrumman.com/EEO. U.S.
Citizenship is required for most positions. Associated topics:
infrastructure, ip, maintain, maintenance, network, satcom,
satellite, server, system engineer, system specialist
Keywords: Northrop Grumman, Lompoc , PC Network Support Technician 3, IT / Software / Systems , Lompoc, California
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