IT Support Technician, Lompoc, CA, US, ID# 16444
Company: Cherokee Nation Businesses
Posted on: January 5, 2020
IT Support Technician, Lompoc, CA, US, ID# 16444
Cherokee Nation Operational Solutions (CNOS) provides a complete
line of medical equipment and supplies along with innovative office
products and services to businesses and health care facilities
throughout North America. Wholly owned by Cherokee Nation, Cherokee
Nation Operational Solutions is part of the Cherokee Nation
Businesses' family of companies.
For more company information, visit our site at
Provide augmentation support for end user devices and peripherals
(i.e. scanners, printers, eSig, etc.) to support the MHS GENESIS
deployment. Work with site personnel to support activities related
to IT, infrastructure, and devices. IT Support Techs manage and
coordinate the handling of incidents, problems, service, and change
requests for end users. The IT Support Techs manage life cycle of
incidents, problems, and service requests including fulfillment,
verification, and closure. The IT Techs support multiple tiers in
accordance with the Tier Level Definitions.
The IT Support Tech provides appropriate communication to IT users
and serves as a point of coordination for other IT groups and
processes such as Incident Management, Service Request Fulfillment,
Problem Management, and Change Management. Act as a contributor or
member of a team for projects within a defined area of
responsibility provide IT support in order to supplement the
on-site IT resources. Perform a combination of routine, multiple
and varying assignments under the general direction of the PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* IT members will work close with site Bio-Medical Device POC and
* Provide IT technical support and report on the status of all
projects, incidents, requests, and issues.
* Coordinate with the Government Service integrator and other
service providers to resolve incidents and problems, and fulfill
service requests as they relate to the integration of MHS
* Provide an interface between Government application support
teams, other Government managed partners, and third party
* Support Incident, Problem, and Request Management processes
leveraging the ITIL service framework and best-business
* Troubleshoot, prioritize, research, and document user problems
thoroughly and accurately within tickets. If unable to resolve an
issue, escalate to the proper higher tier team in conjunction with
* Provide end user support for hardware, software, and associated
peripherals supporting the MTF.
* Track, stage, configure, and install end user hardware, software,
and associated peripherals (including GFP) to support
* Track equipment deliveries and schedule installation of any end
user hardware received at the location in accordance with jointly
developed implementation plans.
* Configure and deploy end user hardware and software in accordance
with the Government provided SOPs.
* Removing legacy equipment; staging assets in the warehouse;
decommissioning equipment; properly labeling equipment.
* Coordinate with designated government Point(s) of Contact (POC),
(ex. Hand Receipt Holders/Logistics), to ensure hardware,
inventory, and tracking is appropriately accounted for.
* Provide daily summary report to PM.
* Cerner experience or familiarity with Cerner systems is a
This position will not have supervisory authority.
EDUCATION and/or EXPERIENCE
* A Bachelor's Degree in Information Systems, business,
Communications or related field is preferred or four (4) to six (6)
years of equivalent experience.
* Experience in using Government provided helpdesk system/help desk
ticketing software to log, monitor, document, and close network
trouble tickets to include but not limited to (Global Service
Center (GSC) BMC Remedy).
* Experience working in DoD/military environment.
* Must possess a valid CAC or ability to acquire one before start
* Must possess one of the following certifications:
* A+ CE
* Network+ CE
* S SCP
* Demonstrated incident, problem, and request management processes
leveraging the Information Technology Infrastructure Library (ITIL)
service framework and best-practices.
* Experience working in military healthcare environment.
* Proficient experience with managing a ticketing system
This position is primarily performed in a climate controlled office
With $400 million in annual revenue, 20% growth per year,
approximately 950+ active contracts serving 60+ government agencies
in 25 countries, 47 states, 2 territories and 2000+ employees,
Cherokee Nation Businesses' (CNB) group of Federal Contracting
Section 8(a) companies is well positioned to deliver expertise
needed to solve complex technical issues. Federal Solutions
provides an array of services for 12 of the 15 cabinet-level
departments and agencies - from applications and data services to
cybersecurity and national defense.
Why consider Cherokee Nation and our Federal Solutions business?
Here are some great resources highlighting what we do and
compelling reasons for joining our team!
Applicants selected will be subject to a U.S. Government security
investigation and must meet eligibility requirements for access to
We are an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, protected Veteran status, gender identity and sexual
orientation. If you'd like more information about your EEO rights
as an applicant under the law, please copy and paste the links to
the following two sites: EEO Statement - EEO Poster
If you are an individual with a disability and require a reasonable
accommodation to complete any part of the application process, or
are limited in the ability or unable to access or use this online
application process and need an alternative method for applying,
you may email "CNB.Compliance@cn-bus.com" for assistance. This
email address is for accommodation requests only and cannot be used
to inquire about the application process or status.
For Pay Transparency Non Discrimination provision, please copy and
paste the following link: Pay Transparency Nondiscrimination
We maintain an Affirmative Action Plan for the purpose of
proactively seeking employment and advancement for qualified
protected veterans and individuals with disabilities. Upon request,
we will schedule time to make our Affirmative Action Plan
accessible. If you are interested, please submit a written request
with the email subject line: 2018 Request to View Affirmative
Action Plan to the Compliance Administrator at
"CNB.Compliance@cn-bus.com" This email box is not for resumes or
follow up on job applications. #LI-DP1
Keywords: Cherokee Nation Businesses, Lompoc , IT Support Technician, Lompoc, CA, US, ID# 16444, Professions , Lompoc, California
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