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Guest Service Agent

Company: Embassy Suites Lompoc
Location: Lompoc
Posted on: November 29, 2018

Job Description:

Purpose for the Position:To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.Essential Responsibilities:

  • Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  • Date-stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  • Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment and makes change for guests.
  • May make, confirm, and cancel reservations for guests.
  • May post charges such as room, food, liquor, or telephone by hand or machine.
  • May make restaurant, transportation, or entertainment reservations for guests.
  • May deposit guests' valuables in hotel safe or safe-deposit box.
  • May order complimentary flowers or champagne for special guests.
  • May rent dock space at marina-hotel.
  • All other duties as assigned by a manager or supervisor.Skills and Abilities:
  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.WCG offers many benefits including:
    • PTO, Sick Time--
    • Health (Medical, Dental, Vision)& Other Supplemental Benefits
    • 401(k)
    • EAP
    • Hotel Discounts
    • LifeMart Discounts.

      Keywords: Embassy Suites Lompoc, Lompoc , Guest Service Agent, Sales , Lompoc, California

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