Retail Sales Professional - Lompoc, CA
Posted on: December 31, 2018
Employer brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Employer.Military Experience Welcome!Benefits for new hires start on Day 1Xfinity Retail Store Summary:Our XFINTY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiencesPosition Summary:Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience.Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Product & service offerings include: XFINITY TV, XFINITY Internet, XFINITY Voice, XFINITY Home.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your jobOwn the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and servicesKnow your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiencesWin as a team-make big things happen by working together and being open to new ideasBe an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customersDrive results and growthRespect and promote inclusion and diversityDo what's right for each other, our customers, investors and our communitiesCore Responsibilities:Provide superior customer service with all customer interactions.Deep understanding of XFINITY products and services; effectively inform and educate customersProvide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.Understand XFINITY products capabilities and how they outperform the competition.Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.Set high standard by meeting or exceeding sales & customer satisfaction goals.Support store operations including inventory, equipment transactions and payment activity.Thrive in a fast paced, high-energy, rapidly changing environment.Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.Complies with all operational policies and procedures and Employer code of conductCompletes all courses in the training curriculum.Must be able to work a flexible schedule that includes evenings, weekends and certain holidays.May be asked to work in alternate XFINITY Stores outside of home base store.Regular, consistent and punctual attendance.Require standing for extended periods of time servicing customersOther duties and responsibilities as assigned.Key Qualifications:High School Degree or EquivalentGenerally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experienceMust enjoy interacting with peopleCommitted to providing world class customer experienceWarm & engaging-ability to develop rapport quicklyPositive, "I can help you with that" attitudeGenuinely curious about customer needsSolution orientatedStrong communication skillsConsultative selling approachPassion for technologyDesire to learnAbility to excel in dynamic environmentBilingual: Spanish PreferredEmployer is an EOE/Veterans/Disabled/LGBT employer
Keywords: Comcast, Lompoc , Retail Sales Professional - Lompoc, CA, Sales , Lompoc, California
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